What do I have to do in order to play at the Tila Poker?
How long does the download process take?
What's the name of the downloaded setup program?
Do I have to download every time I want to play?
After downloading the software, what do I do next?
What are the minimum system requirements?
Can I use Tila Poker with a Mac computer?
How do I use Tila Poker with AOL?
What should I do if I can't find the Tila Poker icon on my desktop?

In order to make a deposit you must first download the Tila Poker software and install it on your computer. You then need to open a Real Money account by registering at Tila Poker (www.tilapoker.com). After you receive your Real Money username and password, you are ready to make a deposit into your Tila Poker account.

1. Start the Tila Poker program, and select the "Play for Real Money” mode option.
2. Enter your Real Money Username and Password in the Login window.
3. Select "Cashier" from the bottom-left hand corner of the lobby to open up the Cashier Page.
4. Select your desired deposit method from the current deposit methods available.

Currently, Tila Poker allows deposits to be made via Bank Draft, Click2Pay, Moneybookers, NETeller and Wire Transfer. Additional deposit methods will be added to the Cashier when they become available.

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Please mail your bank draft or personal check to the following address:

RESUME INVESTMENTS LTD
Margarita House, 15 Themistocles Dervis Street,
P.O. Box 27142,
1642 Nicosia, Cyprus

We only accept bank drafts and personal checks in US Dollars. Please make sure to write your Real Money Account Username and personal information at the back of the bank draft or check.

For more information, you may visit the Tila Poker Cashier Page or contact Customer Support.

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To make a Wire Transfer Deposit, please contact your local bank and ask for a wire transfer with the following details:

Bank: Chase Manhattan Bank, NA
SWIFT Code: CHASUSS33
ABA No. 210 000 21

For the credit of:
Laiki Bank Ltd, International Business Center
50 Kennedy AVE, 1st Floor 1075
Nicosia - Cyprus

Tel: 00357-22-363701
Fax: 00357-22-363700
SWIFT Code: LIKICY2N
IBAN: CY47 0030 0178 0000 0178 3311 4497
Account: 178-3311-4497
In Favour Of: RESUME INVESTMENTS LTD

Please make sure to enclose your account by indicating your Real Money username in the wire transfer details. For a quicker processing, please send an email including Username, email address (it should be the same as what you registered in your poker account), name and amount to cashier@tilapoker.com.

For more information, you may visit the Tila Poker Cashier Page or contact Customer Support

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The processing time of deposits depends on the deposit method you chose.

Wire transfer deposits take 2 business days to arrive at our bank. Your account will be credited as soon as our bank receives the transfer.

Bank draft/Personal check deposits take about a week to reach our offices. It takes an additional 10 days for a bank draft to be cleared and about 21 days for a personal check to be cleared. Please note that the time it takes for bank drafts and personal checks to reach our office is dependent on regular world wide mail/post/courier services and may vary depending on your location and/or other factors

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From the Tila Poker lobby, click on “Cashier” to open up the Cashier Page and then click on “Withdraw”. Then choose the withdrawal method you prefer. Tila Poker currently allows withdrawals via Bank Draft, Bank Draft Express, Wire Transfer, NETELLER and Moneybookers.

Withdrawal processing times vary according to the withdrawal method and your VIP level. This can range from 5 – 7 days for services such as NETeller to up to 10 days for wire transfers and up to 3 weeks for checks.

There are no charges for withdrawals except for bank draft express. Bank drafts will be sent to the billing address you specified during the account registration process using regular world wide mail. If you select wire transfer as your withdrawal method, you will be asked to provide your bank account details.

Withdrawal requests are considered "pending" until Tila Poker commences their processing. The pending withdrawal period varies from 1-4 days, depending on your VIP level, during which time you can cancel the request.

You can keep track of the status of your withdrawal requests by choosing the Transaction History screen from the Cashier section of the Poker software.

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Once you make a withdrawal, your withdraw request is pending to be processed by our financial department. By entering the "Pending Withdraws" screen in the "Withdraw" section in the cashier you can view all your Withdraw requests that are waiting to be processed.

Generally, no withdraw request will be processed before 4 business days of making the request. So, you can cancel withdraw requests while the transaction has not been processed and return the amount back to your poker account to allow you to go ahead and play

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As mentioned, all Withdraw requests awaiting to be processed show up in the "pending Withdraws" screen in "Withdraw" section in Cashier, for about 4 business days from your initial Withdraw request date. You can cancel Withdraw request as long as they show up in the "pending Withdraws" screen, and return the requested amount back to your poker account, so you can go ahead and play.

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The Cashier's 'Transaction History' section stores a complete history of all your financial actions, such as withdraws and deposit requests.

We also recommend our customers to print out all transaction data, the rules of the game and the payment methods and keep them at an easily accessible place.

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The following limits of deposits apply for each deposit method:

Bank Draft/Personal Check:
Minimum Amount: $50
Maximum Amount: $5,000 per 1 month period

NETELLER:
Minimum Amount: $10

Moneybookers:
Minimum Amount: $10

Click2Pay:
Minimum Amount: $10

Wire Transfer:
Minimum Amount: $20

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NETELLER is an online money transfer service. You can open a NETELLER account which acts like an online wallet. You are able to deposit, withdrawal, and transfer funds to the many merchants that support NETELLER.

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Once you log into your NETELLER account, just follow the links on the main navigational bar at the top of the screen, or use the quick links located on the left of your screen to move to the desired section. Each process is explained in full detail in their respective sections.

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Becoming a Certified NETELLER member is a simple process which has many benefits. International users may become Certified by faxing in a clear copy of their passport and both sides of a personal credit card.

Once you become certified you will be entitled to all the benefits that come with certification. Additional information on certification can be found in your NETELLER account

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After registering your bank account, NETELLER will debit and credit your account for two amounts less than one dollar at NETELLER's expense. When you find out these amounts from your bank statement, enter them in the NETELLER system and your account will be instantly certified.

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It is NETELLER policy to withdraw your funds using the same method as they were originally deposited. Therefore, if you deposited $20.00 by credit card, then you must withdraw $20.00 back to your credit card. Any subsequent amounts may be withdrawn using other methods.

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A credit card will be declined by the bank issuing the card. You may call the issuing bank to find out what is wrong with your card. Remember: Three invalid credit card attempts within one hour will cause your NETELLER account to be automatically closed and you will have to contact customer support in order to have it reopened.

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In the navigational bar at the top of your NETELLER account, there is an option to "Edit Account". This will allow you to change your phone number and password in the NETELLER system.

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Not all merchants accept transfers twenty four hours a day. Some work regular business hours, some do not. It is solely up to the merchant to accept or decline any funds to or from NETELLER. If a transfer you made to a merchant has been pending for very long, you may contact the individual merchant or cancel the transfer from your account.

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Tila Poker offers poker aficionados Texas Hold ‘Em, Omaha, Omaha Hi-Lo, Seven Card Stud, and Five Card Stud.

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Tila Poker is fully licensed in Alderney and regulated by Alderney Gambling Control Commission. The payout percentage, which is the percentage of the total wins out of total bets, is being audited on a monthly basis by one of the leading international accounting and auditing firms. The payout percentage report is displayed at the Tila Poker website, so that you can be sure that the games are fair and honest.

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We strive for zero complaints at Tila Poker. We do however understand there may be times when a player feels he/she wishes to lodge a complaint about the services provided to them. In such a case, complaints should be sent in the first instance by email to support@tilapoker.com and will be treated with the up most urgency to resolve the complaint to a satisfactory conclusion.

Tila Poker is fully licensed in Alderney and regulated by Alderney Gambling Control Commission(AGCC). AGCC is responsible for monitoring the activities of its licensees to ensure compliance to the legislation of Alderney. If you believe we have breached any of the provisions as laid down by the Legislation and we have failed to provide you with a satisfactory response to your initial complaint, you may lodge a formal complaint with the Commission.

For more information about the Alderney Gambling Control Commission and how to lodge a formal complaint, please visit their website which can be found here: www.gamblingcontrol.org.

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Chatting is very simple. When join any poker room, simply type in whatever is in your mind in the Chat space and hit Enter or click on the Chat button. Your chat message appears on the screen, where your avatar is located.

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Tequila Shots are Tila Poker’s very unique comp points (complimentary points) for its VIP Program. Tequila Shots are earned when you play raked hands and when you buy-in into Tila Poker Tournaments. The more Tequila Shots you accumulate, the higher your VIP level becomes which in turn leads into better benefits and bonuses.

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In order to play for real money you must be at least 18 years of age. Fun mode players have no age limitations.

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In order to play at the Tila Poker you must first download our free software from the Tila Poker Download section.

The reason why we have a download version of poker is because downloading the software to your PC makes the games much quicker and more stable than playing them in your own browser, as all the poker graphics and multimedia effects are already installed on your computer, and only small packets of information are transferred between your computer and our servers. This makes Tila Poker faster and the gaming experience more fun.

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The average download time is 12-15 minutes using a standard 33Kbs modem. In cable and ADSL connections download takes no more than 2 minutes. You have to remember that the download is only necessary for the first time you play at the poker room, after that - the program is available from your computer's 'Start' menu and/or your computer's desktop.

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SetupPoker.exe

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Absolutely not. You only need to download and install the poker software once. After installing the file, Tila Poker is accessible from your computer's 'Start' menu, no additional download is necessary in order to play. Plus, a shortcut is automatically placed on your desktop for your convenience.

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Double-click the icon of the downloaded program, SetupPoker.exe. The installation wizard will guide you through the entire installation process.

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Windows 2000, Windows 98, Windows NT, Windows XP or Windows 95
P90
24MB RAM
16bit colors
50MB free hard disk space
For optimal results, set your monitor to high color (16 bit) and 800x600 resolution.

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We are sorry but Macintosh platform is currently not supported.

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AOL users can use the Tila Poker software with AOL version 3.0 or later.

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If the Tila Poker icon is not on your desktop nor 'Start' menu and you can't remember where you saved it, please follow these steps:

1. Click on the START menu at the bottom left corner of your screen.
2. Choose 'Find' then 'Files or Folders'.
3. Into the box that says 'Named:', type 'setupPoker.exe' and click 'Find now'. The computer will now search for the file.

Search results will be displayed at the bottom of the window. If the computer finds a file named 'setupPoker.exe' in a directory called 'TilaPoker' then you can double-click on it to immediately run the program or right-click on it and choose 'Create shortcut' to create a shortcut for it on your desktop.

If the computer has finished the search and there is no file name in the window, then the file was not found. In case your computer has several hard drives, search the other drives as well. If you cannot find the file, you will have to repeat the download and installation process

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